AI-Native Patient Engagement in
Healthcare

Improve Patient Experience with the Trusted Leader in Intelligent Automation

Engage patients through natural, insight-driven conversations across channels, with AI designed to listen, adapt, and act. 

 

Personalized and Cost-Effective Care

Mosaicx provides natural, empathetic conversations that feel like talking to a trusted clerk, nurse, or pharmacist–empowering patients without needing to wait on hold. Watch this video to see an example of a virtual healthcare agent taking care of a patient over the phone. 

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Impact of Intelligent
Automation in Healthcare 

Streamline Clinic Operations 

Mosaicx has been proven to reduce operational costs by up to 30%. 

Boost Patient Satisfaction 

Mosaicx boosts patient retention by up to 10% through seamless patient experiences.​ 

Simplify Your Tech Stack 

Mosaicx easily integrates with your existing technology environment to boost efficiency. 

Healthcare by the numbers:

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Monthly Calls Received

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Call Containment

Serving the Complete
Healthcare Industry

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The patient experience doesn’t end when they leave the clinic. Mosaicx provides 24/7 service for patients to review bills, ask questions, and receive reminders for upcoming appointments. 

  • Mobile check in
  • Find a provider
  • Update account information
  • Review patient history
  • Make appointments

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Automate key financial episodes throughout the patient care process, making it easier for your team to manage and for your patients to use.

  • Check balance
  • Send payment reminders
  • Collect payments
  • Schedule appointments
  • Patient verification

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Provide enhanced self-service support so patients can easily manage their prescriptions without employee assistance, allowing pharmacists to focus on high-impact interactions. 

  • Refill prescriptions
  • Check prescription status
  • Locate a pharmacy
  • Send refill reminders
  • Share seasonal messages

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Introduce virtual agents and proactive messaging to create exceptional experiences for patients, even if you see them once or twice a year.

  • Send checkup reminders
  • Change appointments
  • Confirm when orders are ready
  • Share promotions
  • Answer FAQ

Mosaicx for Healthcare

Download this free guide about using AI-native self-service strategies to modernize patient health and how our clients use Mosaicx to meet their needs in the healthcare and pharmacy industry. 

Read the Playbook

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