Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...
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August 05, 2023
(AIThority) - Q: How do cloud contact centers benefit from using AI-powered recommendations for customer service?
A: AI-powered recommendations merge personalized service with cost-saving automation. Traditional tools like IVR use lengthy menus to group customers by similar intent. AI tools like intelligent virtual agents (IVAs) analyze individual customer data, allowing them to provide personalized assistance and reign in the menus. They also identify opportunities for upselling, cross-selling, and revenue generation. These recommendations benefit human agents too.
Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...
Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...